Frederick Fox

We are looking for a Temp Patient Access Associate to support our Irvine and Laguna clinic while we continue recruiting for full-time positions. The pay range is $25 - $26 per hour, depending on the experience. We're also open to considering temporary team members for full-time roles based on their performance and our staffing needs. The hours are 8 AM - 5 PM, Monday - Friday. Could you send over any qualified candidates you have available, along with their earliest start date. Patient Access AssociateLocation: Irvine, California Work Type: Full-Time, On-SiteCompensation: $25.00 - $26.00 per hour (Based on Experience)About This OpportunityAre you a compassionate, detail-oriented professional looking to make a real difference in healthcare? Join our dynamic patient access team at our Irvine clinic and become the welcoming gateway to quality care. As a Patient Access Associate, you'll be the first point of contact for our patients, setting the tone for their healthcare experience while expertly managing critical administrative functions. This is more than a front-desk role—it's an opportunity to grow your skills, mentor teammates, and directly impact patient satisfaction in a fast-paced, supportive environment.Key Responsibilities<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Deliver exceptional customer service by greeting patients, families, and visitors with warmth and professionalism, upholding our Patient's Bill of Rights</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Complete comprehensive patient registration by collecting, verifying, and accurately inputting demographics, insurance eligibility, and health information into our EHR system</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Master insurance verification and benefits analysis—generate accurate estimates, perform reverifications, and communicate financial responsibilities clearly to patients</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Manage the full appointment lifecycle including scheduling, rescheduling, confirmations, follow-ups, and referral coordination with clinical staff and provider offices</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Process patient payments including co-pays and outstanding balances with accuracy and discretion</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Obtain and maintain required patient signatures for consents, financial agreements, and regulatory compliance documentation</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Handle incoming calls with professionalism and efficiency, directing patients to appropriate clinic areas</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Identify and resolve patient data discrepancies proactively, ensuring data integrity across all systems</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Independently manage escalated scheduling and registration issues with problem-solving skills and composure</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Serve as a mentor and subject matter expert for new Patient Access Associates, contributing to team development</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Provide cross-clinic support as needed to maintain seamless operational coverage</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Maintain professionalism, empathy, and emotional intelligence when assisting patients in high-volume settings, including those experiencing frustration or distress</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Perform additional administrative duties as assigned to support clinic operations</li>
</ul>Required Qualifications<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">High School Diploma or GED</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">1-2 years of insurance verification experience in a healthcare setting</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">1-2 years of experience in a patient-facing clinical or healthcare role</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Excellent verbal and written communication skills with strong customer service orientation</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Demonstrated ability to multitask and prioritize in a fast-paced, high-volume environment</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Proficiency with computer systems and software including Microsoft Outlook, Word, Excel, and PowerPoint</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Strong organizational and planning abilities with attention to detail</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Ability to maintain professionalism and composure when handling complex or sensitive situations</li>
</ul>Preferred Qualifications<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience with NextGen EHR system</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Bilingual proficiency: English-Spanish, English-Farsi, or English-Mandarin</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Previous experience training or mentoring team members</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Certification as a Patient Access Associate or similar healthcare administration credential</li>
</ul>Physical Requirements<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Ability to work an 8-hour day with prolonged periods of sitting</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Ability to lift up to 15 pounds occasionally</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Local travel as needed for clinic support</li>
</ul> <h1 style="line-height:1.2;margin:0px;"> </h1>

We are looking for a Temp Patient Access Associate to support our
Irvine and Laguna clinic while we continue recruiting for
full-time positions.

The pay range is $25 - $26 per hour, depending on the
experience. We're also open to considering temporary team members
for full-time roles based on their performance and our staffing
needs. The hours are 8 AM - 5 PM, Monday - Friday.

Could you send over any qualified candidates you have available,
along with their earliest start date.

Patient Access Associate

Location: Irvine, California

Work Type: Full-Time, On-Site

Compensation: $25.00 - $26.00 per hour (Based on Experience)

About This Opportunity

Are you a compassionate, detail-oriented professional looking to
make a real difference in healthcare? Join our dynamic patient
access team at our Irvine clinic and become the welcoming gateway
to quality care. As a Patient Access Associate, you'll be the
first point of contact for our patients, setting the tone for
their healthcare experience while expertly managing critical
administrative functions. This is more than a front-desk
role—it's an opportunity to grow your skills, mentor teammates,
and directly impact patient satisfaction in a fast-paced,
supportive environment.

Key Responsibilities

* Deliver exceptional customer service by greeting patients,
families, and visitors with warmth and professionalism, upholding
our Patient's Bill of Rights
* Complete comprehensive patient registration by collecting,
verifying, and accurately inputting demographics, insurance
eligibility, and health information into our EHR system
* Master insurance verification and benefits analysis—generate
accurate estimates, perform reverifications, and communicate
financial responsibilities clearly to patients
* Manage the full appointment lifecycle including scheduling,
rescheduling, confirmations, follow-ups, and referral
coordination with clinical staff and provider offices
* Process patient payments including co-pays and outstanding
balances with accuracy and discretion
* Obtain and maintain required patient signatures for consents,
financial agreements, and regulatory compliance documentation
* Handle incoming calls with professionalism and efficiency,
directing patients to appropriate clinic areas
* Identify and resolve patient data discrepancies proactively,
ensuring data integrity across all systems
* Independently manage escalated scheduling and registration
issues with problem-solving skills and composure
* Serve as a mentor and subject matter expert for new Patient
Access Associates, contributing to team development
* Provide cross-clinic support as needed to maintain seamless
operational coverage
* Maintain professionalism, empathy, and emotional intelligence
when assisting patients in high-volume settings, including those
experiencing frustration or distress
* Perform additional administrative duties as assigned to support
clinic operations
Required Qualifications

* High School Diploma or GED
* 1-2 years of insurance verification experience in a healthcare
setting
* 1-2 years of experience in a patient-facing clinical or
healthcare role
* Excellent verbal and written communication skills with strong
customer service orientation
* Demonstrated ability to multitask and prioritize in a
fast-paced, high-volume environment
* Proficiency with computer systems and software including
Microsoft Outlook, Word, Excel, and PowerPoint
* Strong organizational and planning abilities with attention to
detail
* Ability to maintain professionalism and composure when handling
complex or sensitive situations
Preferred Qualifications

* Experience with NextGen EHR system
* Bilingual proficiency: English-Spanish, English-Farsi, or
English-Mandarin
* Previous experience training or mentoring team members
* Certification as a Patient Access Associate or similar
healthcare administration credential
Physical Requirements

* Ability to work an 8-hour day with prolonged periods of sitting
* Ability to lift up to 15 pounds occasionally
* Local travel as needed for clinic support

Patient Access Associate

About the role

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