Frederick Fox

Customs SpecialistPosition OverviewThe Customs Specialist is responsible for coordinating and facilitating customs clearance for international shipments, including ocean freight containers and smaller parcel shipments. This role works closely with major shipping carriers, freight forwarders, customs brokers, and other logistics partners to ensure shipments are processed efficiently, documentation is accurate, and applicable import and customs requirements are met.The ideal candidate has hands-on experience coordinating customs clearance across multiple shipment types and transportation providers, including UPS, FedEx, DHL, and freight forwarding companies. This position will support an existing logistics function and work collaboratively with internal stakeholders and external partners to resolve clearance issues, minimize delays, and maintain the smooth movement of goods across international borders.Location: Remote within Canada, excluding Quebec.Key ResponsibilitiesCustoms Clearance and Shipment Coordination<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Coordinate customs clearance for international shipments, including full container shipments and small parcels.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Manage shipment documentation and verify that required information is complete, accurate, and submitted within applicable timelines.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Coordinate with UPS, FedEx, DHL, and freight forwarders to facilitate customs processing and shipment release.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Monitor shipment status and proactively follow up on customs holds, documentation discrepancies, and clearance delays.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Communicate with carriers, brokers, suppliers, and internal stakeholders to resolve shipment issues efficiently.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Ensure shipments are processed in accordance with applicable Canadian customs regulations and import requirements.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Assist with the coordination of customs documentation, duties, taxes, and other clearance-related requirements as applicable.</li>
</ul>Carrier and Freight Forwarder Management<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Serve as a point of contact for shipping carriers, freight forwarders, and customs-related service providers.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Coordinate shipment handoffs, documentation requests, and clearance activities across multiple transportation partners.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Follow up with service providers to obtain shipment updates, resolve discrepancies, and expedite delayed shipments when necessary.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Maintain effective working relationships with logistics partners to support reliable shipment processing.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Identify recurring carrier or clearance issues and recommend practical solutions to improve service and reduce delays.</li>
</ul>Documentation and Compliance<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Review commercial invoices, packing lists, bills of lading, airway bills, and other relevant shipping documents for completeness and accuracy.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Verify that shipment information aligns with applicable customs and import requirements.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Coordinate corrections to incomplete or inaccurate documentation before they affect clearance.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Maintain organized records of shipment documentation, clearance activity, and related correspondence.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Stay informed about relevant customs procedures, regulatory changes, and documentation requirements.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Escalate complex compliance issues or shipments requiring specialized customs guidance to the appropriate parties.</li>
</ul>Problem Resolution and Process Improvement<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Investigate and resolve customs clearance delays, shipment holds, missing documents, and other logistics-related issues.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Communicate potential delays and recommend corrective actions to minimize operational disruptions.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Track shipment progress and maintain visibility into outstanding clearance activities.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Identify opportunities to improve documentation accuracy, carrier coordination, turnaround times, and overall workflow efficiency.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Help establish consistent processes and procedures as the customs and logistics function grows.</li>
</ul>Cross-Functional Collaboration<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Work closely with internal teams to coordinate shipment requirements, delivery timelines, and clearance priorities.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Provide timely updates regarding shipment status, clearance issues, and expected release dates.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Support the existing customs and logistics team member with daily operations, workload coordination, and issue resolution.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Contribute to the development of scalable customs clearance processes as shipment volumes and business needs evolve.</li>
</ul>Qualifications and Requirements<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Demonstrated experience coordinating customs clearance for international shipments.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Hands-on experience working with UPS, FedEx, DHL, and freight forwarding providers.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience handling customs clearance for both ocean freight containers and small parcel shipments.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Working knowledge of Canadian import procedures, customs documentation, and shipment release processes.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Familiarity with commercial invoices, packing lists, bills of lading, airway bills, and related shipping documents.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Strong organizational skills and attention to detail, particularly when managing multiple shipments and deadlines.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Excellent communication and follow-up skills when coordinating with carriers, freight forwarders, brokers, and internal stakeholders.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Strong problem-solving skills and the ability to resolve shipment discrepancies and clearance delays.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Ability to work independently in a remote environment while collaborating effectively with an existing team.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Proficiency with standard office applications, email, and shipment tracking systems.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Ability to work remotely from anywhere in Canada, excluding Quebec.</li>
</ul>Licensing and Certification: A customs broker license or professional certification is not required for this position.Preferred Qualifications<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience managing customs clearance across multiple carriers and international shipping routes.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Familiarity with Canadian customs processes and applicable import regulations.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience coordinating both high-volume parcel shipments and containerized freight.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience working with customs brokers, international suppliers, and third-party logistics providers.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Mandarin language proficiency, if confirmed as a business requirement.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience documenting workflows and improving customs clearance procedures.</li>
</ul>

Customs Specialist

Position Overview

The Customs Specialist is responsible for coordinating and
facilitating customs clearance for international shipments,
including ocean freight containers and smaller parcel shipments.
This role works closely with major shipping carriers, freight
forwarders, customs brokers, and other logistics partners to
ensure shipments are processed efficiently, documentation is
accurate, and applicable import and customs requirements are met.

The ideal candidate has hands-on experience coordinating customs
clearance across multiple shipment types and transportation
providers, including UPS, FedEx, DHL, and freight forwarding
companies. This position will support an existing logistics
function and work collaboratively with internal stakeholders and
external partners to resolve clearance issues, minimize delays,
and maintain the smooth movement of goods across international
borders.

Location: Remote within Canada, excluding Quebec.

Key Responsibilities

Customs Clearance and Shipment Coordination

* Coordinate customs clearance for international shipments,
including full container shipments and small parcels.
* Manage shipment documentation and verify that required
information is complete, accurate, and submitted within
applicable timelines.
* Coordinate with UPS, FedEx, DHL, and freight forwarders to
facilitate customs processing and shipment release.
* Monitor shipment status and proactively follow up on customs
holds, documentation discrepancies, and clearance delays.
* Communicate with carriers, brokers, suppliers, and internal
stakeholders to resolve shipment issues efficiently.
* Ensure shipments are processed in accordance with applicable
Canadian customs regulations and import requirements.
* Assist with the coordination of customs documentation, duties,
taxes, and other clearance-related requirements as applicable.
Carrier and Freight Forwarder Management

* Serve as a point of contact for shipping carriers, freight
forwarders, and customs-related service providers.
* Coordinate shipment handoffs, documentation requests, and
clearance activities across multiple transportation partners.
* Follow up with service providers to obtain shipment updates,
resolve discrepancies, and expedite delayed shipments when
necessary.
* Maintain effective working relationships with logistics
partners to support reliable shipment processing.
* Identify recurring carrier or clearance issues and recommend
practical solutions to improve service and reduce delays.
Documentation and Compliance

* Review commercial invoices, packing lists, bills of lading,
airway bills, and other relevant shipping documents for
completeness and accuracy.
* Verify that shipment information aligns with applicable customs
and import requirements.
* Coordinate corrections to incomplete or inaccurate
documentation before they affect clearance.
* Maintain organized records of shipment documentation, clearance
activity, and related correspondence.
* Stay informed about relevant customs procedures, regulatory
changes, and documentation requirements.
* Escalate complex compliance issues or shipments requiring
specialized customs guidance to the appropriate parties.
Problem Resolution and Process Improvement

* Investigate and resolve customs clearance delays, shipment
holds, missing documents, and other logistics-related issues.
* Communicate potential delays and recommend corrective actions
to minimize operational disruptions.
* Track shipment progress and maintain visibility into
outstanding clearance activities.
* Identify opportunities to improve documentation accuracy,
carrier coordination, turnaround times, and overall workflow
efficiency.
* Help establish consistent processes and procedures as the
customs and logistics function grows.
Cross-Functional Collaboration

* Work closely with internal teams to coordinate shipment
requirements, delivery timelines, and clearance priorities.
* Provide timely updates regarding shipment status, clearance
issues, and expected release dates.
* Support the existing customs and logistics team member with
daily operations, workload coordination, and issue resolution.
* Contribute to the development of scalable customs clearance
processes as shipment volumes and business needs evolve.
Qualifications and Requirements

* Demonstrated experience coordinating customs clearance for
international shipments.
* Hands-on experience working with UPS, FedEx, DHL, and freight
forwarding providers.
* Experience handling customs clearance for both ocean freight
containers and small parcel shipments.
* Working knowledge of Canadian import procedures, customs
documentation, and shipment release processes.
* Familiarity with commercial invoices, packing lists, bills of
lading, airway bills, and related shipping documents.
* Strong organizational skills and attention to detail,
particularly when managing multiple shipments and deadlines.
* Excellent communication and follow-up skills when coordinating
with carriers, freight forwarders, brokers, and internal
stakeholders.
* Strong problem-solving skills and the ability to resolve
shipment discrepancies and clearance delays.
* Ability to work independently in a remote environment while
collaborating effectively with an existing team.
* Proficiency with standard office applications, email, and
shipment tracking systems.
* Ability to work remotely from anywhere in Canada, excluding
Quebec.
Licensing and Certification: A customs broker license or
professional certification is not required for this position.

Preferred Qualifications

* Experience managing customs clearance across multiple carriers
and international shipping routes.
* Familiarity with Canadian customs processes and applicable
import regulations.
* Experience coordinating both high-volume parcel shipments and
containerized freight.
* Experience working with customs brokers, international
suppliers, and third-party logistics providers.
* Mandarin language proficiency, if confirmed as a business
requirement.
* Experience documenting workflows and improving customs
clearance procedures.

Customs Specialist

About the role

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