Frederick Fox

Branch Manager – Commercial Landscape MaintenancePosition OverviewThe Branch Manager is responsible for overseeing daily branch operations, leading field teams, managing financial performance, and driving business growth within a commercial landscape maintenance operation. This role requires a hands-on leader who understands the operational demands of landscape maintenance, builds strong customer relationships, and takes ownership of the branch’s overall performance.The Branch Manager will lead and develop employees, maintain high standards of service delivery, manage budgets and profitability, and identify opportunities to expand the business. The ideal candidate combines strong operational expertise with proven people leadership, customer-facing skills, and a growth-oriented mindset.This is an active, field-oriented leadership role suited for someone who enjoys working directly with teams and customers, solving operational challenges, and building a successful business rather than managing exclusively from behind a desk.Key ResponsibilitiesBranch Operations and Performance<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Oversee daily branch operations to ensure efficient service delivery, consistent quality, and compliance with company standards.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Manage commercial landscape maintenance activities, including crew scheduling, resource allocation, equipment utilization, and service execution.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Monitor operational performance and implement improvements to increase productivity, control costs, and maximize profitability.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Ensure maintenance services are completed safely, efficiently, and in accordance with customer expectations and contractual requirements.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Identify and resolve operational challenges, service issues, and scheduling conflicts in a timely manner.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Maintain appropriate staffing, equipment, materials, and resources to support current operations and future growth.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Establish and monitor operational goals, performance metrics, and service standards.</li>
</ul>Financial Management and P&amp;L Ownership<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Take ownership of the branch’s profit and loss (P&amp;L), including revenue growth, expense management, and profitability.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Develop and manage operating budgets, monitor financial performance, and implement corrective actions when necessary.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Identify opportunities to improve margins, control labor and equipment costs, and increase operational efficiency.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Review financial and operational reports to evaluate branch performance and support business decisions.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Balance customer service, labor requirements, resource utilization, and financial objectives to achieve sustainable results.</li>
</ul>Team Leadership and Development<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Lead, manage, and develop field personnel, supervisors, and other branch employees.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Establish clear performance expectations, accountability standards, and operational priorities.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Coach and mentor team members to improve performance, strengthen capabilities, and support professional development.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Promote a positive, collaborative, and safety-focused work environment.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Support recruiting, hiring, onboarding, training, and employee retention efforts.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Address performance concerns and personnel issues professionally and consistently.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Build a strong team culture focused on accountability, customer satisfaction, service quality, and continuous improvement.</li>
</ul>Customer Relationship Management<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Serve as a primary point of contact for key customers and commercial accounts.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Develop and maintain strong client relationships through regular communication, site visits, and proactive service support.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Meet with customers to understand their needs, address concerns, and ensure service expectations are consistently met.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Resolve customer complaints and service issues promptly while maintaining a high standard of professionalism.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Monitor customer satisfaction and identify opportunities to strengthen relationships, improve retention, and expand existing accounts.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Maintain a visible presence in the field and work directly with customers and operational teams to ensure service quality.</li>
</ul>Business Development and Growth<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Identify opportunities to grow branch revenue through new customer acquisition, account expansion, and additional service offerings.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Build relationships with prospective customers, industry contacts, and other business partners.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Collaborate with sales and leadership teams to pursue new business opportunities and develop growth strategies.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Support proposals, customer presentations, service discussions, and other business development activities as needed.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Evaluate market opportunities and competitive conditions to identify potential areas for expansion.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Develop strategies to increase market share, strengthen customer retention, and improve overall branch performance.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Take an active role in building the business rather than focusing solely on maintaining existing operations.</li>
</ul>Safety and Quality Assurance<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Promote and enforce workplace safety practices across all branch operations.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Ensure employees follow established safety procedures and use equipment appropriately.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Monitor service quality and address performance gaps to maintain customer satisfaction.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Support compliance with applicable regulations, contractual requirements, and internal operating standards.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Identify opportunities to improve service consistency, operational reliability, and risk management.</li>
</ul>Qualifications and Requirements<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Demonstrated experience in commercial landscape maintenance operations strongly preferred.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Previous experience as a Branch Manager, Division Manager, Operations Manager, or in a comparable leadership role.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Proven experience overseeing branch operations, financial performance, and profit and loss (P&amp;L) responsibilities.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Strong track record of leading, developing, and managing teams in a field-based service environment.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience managing customer relationships, resolving service issues, and maintaining high levels of client satisfaction.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Demonstrated ability to identify and pursue business growth opportunities, expand customer accounts, and improve profitability.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Strong understanding of landscape maintenance operations, including labor management, scheduling, equipment utilization, and service execution.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Excellent leadership, communication, organizational, and problem-solving skills.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Ability to balance strategic planning with hands-on operational involvement.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Willingness to spend time in the field, engage directly with customers, and support teams in day-to-day operations.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Ability to manage multiple priorities and make sound decisions in a fast-paced operating environment.</li>
</ul>Preferred Qualifications<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Direct experience in commercial landscape maintenance or a closely related landscaping service business.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Established experience managing a branch or division with responsibility for revenue, expenses, and operating results.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience growing a service-based business through customer acquisition, account expansion, and improved retention.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Familiarity with operational reporting, budgeting, workforce planning, and performance management systems.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience managing multiple crews, supervisors, customer accounts, or service locations.</li>
</ul>Candidates from adjacent service industries may also be considered if they demonstrate a strong record of operational leadership, team development, customer relationship management, financial accountability, and business growth.

Branch Manager – Commercial Landscape Maintenance

Position Overview

The Branch Manager is responsible for overseeing daily branch
operations, leading field teams, managing financial performance,
and driving business growth within a commercial landscape
maintenance operation. This role requires a hands-on leader who
understands the operational demands of landscape maintenance,
builds strong customer relationships, and takes ownership of the
branch’s overall performance.

The Branch Manager will lead and develop employees, maintain high
standards of service delivery, manage budgets and profitability,
and identify opportunities to expand the business. The ideal
candidate combines strong operational expertise with proven
people leadership, customer-facing skills, and a growth-oriented
mindset.

This is an active, field-oriented leadership role suited for
someone who enjoys working directly with teams and customers,
solving operational challenges, and building a successful
business rather than managing exclusively from behind a desk.

Key Responsibilities

Branch Operations and Performance

* Oversee daily branch operations to ensure efficient service
delivery, consistent quality, and compliance with company
standards.
* Manage commercial landscape maintenance activities, including
crew scheduling, resource allocation, equipment utilization, and
service execution.
* Monitor operational performance and implement improvements to
increase productivity, control costs, and maximize profitability.
* Ensure maintenance services are completed safely, efficiently,
and in accordance with customer expectations and contractual
requirements.
* Identify and resolve operational challenges, service issues,
and scheduling conflicts in a timely manner.
* Maintain appropriate staffing, equipment, materials, and
resources to support current operations and future growth.
* Establish and monitor operational goals, performance metrics,
and service standards.
Financial Management and P&L Ownership

* Take ownership of the branch’s profit and loss (P&L), including
revenue growth, expense management, and profitability.
* Develop and manage operating budgets, monitor financial
performance, and implement corrective actions when necessary.
* Identify opportunities to improve margins, control labor and
equipment costs, and increase operational efficiency.
* Review financial and operational reports to evaluate branch
performance and support business decisions.
* Balance customer service, labor requirements, resource
utilization, and financial objectives to achieve sustainable
results.
Team Leadership and Development

* Lead, manage, and develop field personnel, supervisors, and
other branch employees.
* Establish clear performance expectations, accountability
standards, and operational priorities.
* Coach and mentor team members to improve performance,
strengthen capabilities, and support professional development.
* Promote a positive, collaborative, and safety-focused work
environment.
* Support recruiting, hiring, onboarding, training, and employee
retention efforts.
* Address performance concerns and personnel issues
professionally and consistently.
* Build a strong team culture focused on accountability, customer
satisfaction, service quality, and continuous improvement.
Customer Relationship Management

* Serve as a primary point of contact for key customers and
commercial accounts.
* Develop and maintain strong client relationships through
regular communication, site visits, and proactive service
support.
* Meet with customers to understand their needs, address
concerns, and ensure service expectations are consistently met.
* Resolve customer complaints and service issues promptly while
maintaining a high standard of professionalism.
* Monitor customer satisfaction and identify opportunities to
strengthen relationships, improve retention, and expand existing
accounts.
* Maintain a visible presence in the field and work directly with
customers and operational teams to ensure service quality.
Business Development and Growth

* Identify opportunities to grow branch revenue through new
customer acquisition, account expansion, and additional service
offerings.
* Build relationships with prospective customers, industry
contacts, and other business partners.
* Collaborate with sales and leadership teams to pursue new
business opportunities and develop growth strategies.
* Support proposals, customer presentations, service discussions,
and other business development activities as needed.
* Evaluate market opportunities and competitive conditions to
identify potential areas for expansion.
* Develop strategies to increase market share, strengthen
customer retention, and improve overall branch performance.
* Take an active role in building the business rather than
focusing solely on maintaining existing operations.
Safety and Quality Assurance

* Promote and enforce workplace safety practices across all
branch operations.
* Ensure employees follow established safety procedures and use
equipment appropriately.
* Monitor service quality and address performance gaps to
maintain customer satisfaction.
* Support compliance with applicable regulations, contractual
requirements, and internal operating standards.
* Identify opportunities to improve service consistency,
operational reliability, and risk management.
Qualifications and Requirements

* Demonstrated experience in commercial landscape maintenance
operations strongly preferred.
* Previous experience as a Branch Manager, Division Manager,
Operations Manager, or in a comparable leadership role.
* Proven experience overseeing branch operations, financial
performance, and profit and loss (P&L) responsibilities.
* Strong track record of leading, developing, and managing teams
in a field-based service environment.
* Experience managing customer relationships, resolving service
issues, and maintaining high levels of client satisfaction.
* Demonstrated ability to identify and pursue business growth
opportunities, expand customer accounts, and improve
profitability.
* Strong understanding of landscape maintenance operations,
including labor management, scheduling, equipment utilization,
and service execution.
* Excellent leadership, communication, organizational, and
problem-solving skills.
* Ability to balance strategic planning with hands-on operational
involvement.
* Willingness to spend time in the field, engage directly with
customers, and support teams in day-to-day operations.
* Ability to manage multiple priorities and make sound decisions
in a fast-paced operating environment.
Preferred Qualifications

* Direct experience in commercial landscape maintenance or a
closely related landscaping service business.
* Established experience managing a branch or division with
responsibility for revenue, expenses, and operating results.
* Experience growing a service-based business through customer
acquisition, account expansion, and improved retention.
* Familiarity with operational reporting, budgeting, workforce
planning, and performance management systems.
* Experience managing multiple crews, supervisors, customer
accounts, or service locations.
Candidates from adjacent service industries may also be
considered if they demonstrate a strong record of operational
leadership, team development, customer relationship management,
financial accountability, and business growth.

Branch Manager

About the role

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