Frederick Fox

DispatcherPosition OverviewThe Dispatcher is responsible for coordinating service calls, managing daily schedules, and organizing efficient routes for HVAC and plumbing technicians. This role focuses on maximizing technician productivity, minimizing travel time and fuel costs, and ensuring timely, reliable service for customers. The ideal candidate is highly organized, detail-oriented, and comfortable making quick decisions in a fast-paced environment.Key Responsibilities<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Coordinate and optimize daily schedules and service routes for HVAC and plumbing technicians to maximize efficiency and productivity.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Assign technicians to service calls based on their skills, location, availability, job priority, and estimated completion times.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Monitor technician schedules throughout the day and make real-time adjustments to minimize delays and maintain efficient operations.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Communicate clearly and professionally with technicians and customers regarding appointments, scheduling changes, job status, and service requirements.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Use dispatching and scheduling software to coordinate daily operations, improve response times, and maintain accurate service records.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Prioritize emergency and time-sensitive service calls while balancing technician availability and existing workloads.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Track daily routes, appointments, and job assignments to ensure technicians have the information needed to complete service calls successfully.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Collaborate with management and field technicians to resolve scheduling conflicts, address service delays, and maintain smooth operations.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Maintain accurate records of service calls, technician assignments, customer information, and schedule changes.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Identify opportunities to improve routing efficiency, reduce unnecessary travel, and optimize the use of time and resources.</li>
</ul>Qualifications and Requirements<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Minimum of 2 years of experience in dispatching, scheduling, or a similar coordination role.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Knowledge of HVAC, plumbing, or other skilled trades is a plus.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Strong customer service and communication skills.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Proficiency in data entry, recordkeeping, and scheduling systems.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Excellent organizational and time-management skills, with strong attention to detail.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Ability to prioritize multiple tasks, manage competing demands, and make sound decisions in a fast-paced environment.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Strong problem-solving skills and the ability to adapt quickly to schedule changes and unexpected service needs.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Ability to communicate effectively with customers, technicians, and management.</li>
</ul>

Dispatcher

Position Overview

The Dispatcher is responsible for coordinating service calls,
managing daily schedules, and organizing efficient routes for
HVAC and plumbing technicians. This role focuses on maximizing
technician productivity, minimizing travel time and fuel costs,
and ensuring timely, reliable service for customers. The ideal
candidate is highly organized, detail-oriented, and comfortable
making quick decisions in a fast-paced environment.

Key Responsibilities

* Coordinate and optimize daily schedules and service routes for
HVAC and plumbing technicians to maximize efficiency and
productivity.
* Assign technicians to service calls based on their skills,
location, availability, job priority, and estimated completion
times.
* Monitor technician schedules throughout the day and make
real-time adjustments to minimize delays and maintain efficient
operations.
* Communicate clearly and professionally with technicians and
customers regarding appointments, scheduling changes, job status,
and service requirements.
* Use dispatching and scheduling software to coordinate daily
operations, improve response times, and maintain accurate service
records.
* Prioritize emergency and time-sensitive service calls while
balancing technician availability and existing workloads.
* Track daily routes, appointments, and job assignments to ensure
technicians have the information needed to complete service calls
successfully.
* Collaborate with management and field technicians to resolve
scheduling conflicts, address service delays, and maintain smooth
operations.
* Maintain accurate records of service calls, technician
assignments, customer information, and schedule changes.
* Identify opportunities to improve routing efficiency, reduce
unnecessary travel, and optimize the use of time and resources.
Qualifications and Requirements

* Minimum of 2 years of experience in dispatching, scheduling, or
a similar coordination role.
* Knowledge of HVAC, plumbing, or other skilled trades is a plus.
* Strong customer service and communication skills.
* Proficiency in data entry, recordkeeping, and scheduling
systems.
* Excellent organizational and time-management skills, with
strong attention to detail.
* Ability to prioritize multiple tasks, manage competing demands,
and make sound decisions in a fast-paced environment.
* Strong problem-solving skills and the ability to adapt quickly
to schedule changes and unexpected service needs.
* Ability to communicate effectively with customers, technicians,
and management.

Dispatcher - Jacksonville, FL

About the role

Not the right role?