Frederick Fox

Account Manager / Design-Build LeadPosition OverviewThe Account Manager / Design-Build Lead is responsible for managing client relationships, overseeing landscape design-build projects, and supporting the growth and profitability of both residential and commercial landscape operations. This role combines strong landscape and horticulture expertise with project management, estimating, design coordination, operational leadership, and client relationship management.The ideal candidate has a strong background in landscape construction, installation, design-build, and/or commercial landscape maintenance. This individual should be comfortable taking projects from initial concept and planning through execution while also managing crews, schedules, budgets, client expectations, and overall project profitability.In addition to overseeing design-build projects, this role will help manage and grow a commercial landscape maintenance portfolio, strengthen existing client relationships, identify opportunities for additional services, and ensure consistently high levels of service quality and operational performance.Key ResponsibilitiesDesign-Build Project Leadership<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Lead landscape design-build projects from initial concept and client discussions through planning, execution, and completion.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Review project concepts, plans, specifications, and client requirements to develop practical and successful project approaches.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Coordinate design, estimating, materials, scheduling, labor, subcontractors, and field execution.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Oversee projects to ensure they are completed on time, within budget, and according to established quality standards.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Monitor project scope, costs, schedules, and profitability throughout the project lifecycle.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Coordinate closely with field crews, designers, vendors, subcontractors, and clients.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Identify potential project challenges and develop solutions before they impact schedule, quality, or profitability.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Conduct project reviews and ensure completed work meets client expectations and agreed-upon specifications.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Support estimating and proposal development for new projects and opportunities.</li>
</ul>Client &amp; Account Management<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Develop and maintain strong, long-term relationships with residential and commercial clients.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Serve as a primary point of contact for assigned accounts and projects.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Understand client needs, expectations, service requirements, and business objectives.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Communicate project updates, schedules, recommendations, and potential issues clearly and proactively.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Address client concerns and service issues promptly and professionally.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Maintain strong client retention through consistent communication, service quality, and relationship management.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Identify opportunities to expand existing accounts through enhancements, additional services, landscape improvements, and other applicable offerings.</li>
</ul>Commercial Landscape Account Management<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Manage a substantial commercial landscape maintenance portfolio, including accounts totaling approximately $2M–$3M+ in annual business or revenue.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Oversee ongoing maintenance relationships and ensure services are delivered consistently and according to contract requirements.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Monitor account performance, service quality, customer satisfaction, and profitability.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Review client needs and identify opportunities for improvements, enhancements, and additional services.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Maintain regular communication with commercial clients and proactively address operational or service concerns.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Partner with field operations to ensure crews have the appropriate resources, information, and direction to meet client expectations.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Support the continued growth and development of the commercial maintenance portfolio.</li>
</ul>Landscape Operations<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Provide operational oversight for assigned projects, accounts, crews, and service activities.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Coordinate schedules and resources to ensure work is completed efficiently and according to client commitments.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Monitor crew performance, productivity, workmanship, and adherence to project or service requirements.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Help establish structure, processes, and accountability within design-build and maintenance operations.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Review job performance and identify opportunities to improve efficiency, quality, and profitability.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Collaborate with operations leadership to address staffing, equipment, materials, scheduling, and production needs.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Ensure work is performed safely and in accordance with applicable company procedures and industry standards.</li>
</ul>Financial &amp; Profitability Management<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Monitor project and account budgets, costs, revenue, and profitability.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Review estimates and project financials to ensure appropriate pricing and margins.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Track job performance and identify variances that may impact profitability.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Make recommendations to improve project and account-level financial performance.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Balance client service expectations with operational and financial objectives.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Support forecasting and planning for assigned accounts and projects.</li>
</ul>Business Development &amp; Growth<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Identify opportunities to grow existing client relationships and expand the assigned portfolio.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Develop recommendations for additional landscape services, enhancements, maintenance improvements, and design-build opportunities.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Participate in client presentations, proposals, estimates, and business development activities.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Build relationships with prospective clients and industry contacts.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Support strategies designed to increase revenue while maintaining strong client retention and service quality.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Help develop new opportunities within the commercial maintenance and residential design-build markets.</li>
</ul>Cross-Functional Collaboration<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Work closely with landscape designers, estimators, production teams, maintenance crews, and operations leadership.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Coordinate information between clients, office personnel, field teams, vendors, and subcontractors.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Ensure project and account information is communicated accurately and in a timely manner.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Collaborate with leadership to develop operational strategies, improve processes, and support business growth.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Serve as a bridge between client expectations and field execution.</li>
</ul>Process Improvement &amp; Operational Structure<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Evaluate existing processes and identify opportunities to improve the efficiency of design-build and maintenance operations.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Establish consistent processes for project coordination, scheduling, client communication, and job tracking.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Help bring structure, accountability, and organization to the design-build division.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Develop and monitor operational metrics related to project performance, client satisfaction, productivity, and profitability.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Promote continuous improvement across project and account management activities.</li>
</ul>Qualifications<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Strong background in the landscape, horticulture, landscape construction, or related industry.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Proven experience in residential landscape construction, installation, design-build, or a related field.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience taking landscape projects from initial concept and planning through execution and completion.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience managing commercial landscape maintenance accounts and client relationships.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Demonstrated project management experience, including estimating, scheduling, design coordination, budgeting, and field execution.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience managing a significant client or business portfolio; experience overseeing approximately $2M–$3M+ in annual business is strongly preferred.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Strong understanding of commercial landscape maintenance, lawn care, enhancements, seasonal services, and snow operations.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Proven ability to manage crews, projects, budgets, schedules, and client expectations.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Strong understanding of job costing, project profitability, and operational performance.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Strong client relationship management and retention skills.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Excellent communication, organizational, and interpersonal skills.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Strong problem-solving and decision-making abilities.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Ability to manage multiple projects and priorities in a fast-paced environment.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Operationally minded with the ability to establish structure, accountability, and effective processes.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Ability to work collaboratively with field teams, designers, estimators, leadership, clients, vendors, and subcontractors.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Strong attention to detail and commitment to delivering high-quality work.</li>
</ul>Preferred Qualifications<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Degree or formal education in Landscape Architecture, Horticulture, Construction Management, Business, or a related field.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience with both residential design-build and commercial landscape maintenance.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience managing multi-million-dollar landscape portfolios.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience with estimating, job costing, CRM, project management, or landscape management software.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience developing new business within existing commercial accounts.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience leading or mentoring field and operations teams.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Strong network within the landscape, horticulture, property management, or related industries.</li>
</ul>

Account Manager / Design-Build Lead

Position Overview

The Account Manager / Design-Build Lead is responsible for
managing client relationships, overseeing landscape design-build
projects, and supporting the growth and profitability of both
residential and commercial landscape operations. This role
combines strong landscape and horticulture expertise with project
management, estimating, design coordination, operational
leadership, and client relationship management.

The ideal candidate has a strong background in landscape
construction, installation, design-build, and/or commercial
landscape maintenance. This individual should be comfortable
taking projects from initial concept and planning through
execution while also managing crews, schedules, budgets, client
expectations, and overall project profitability.

In addition to overseeing design-build projects, this role will
help manage and grow a commercial landscape maintenance
portfolio, strengthen existing client relationships, identify
opportunities for additional services, and ensure consistently
high levels of service quality and operational performance.

Key Responsibilities

Design-Build Project Leadership

* Lead landscape design-build projects from initial concept and
client discussions through planning, execution, and completion.
* Review project concepts, plans, specifications, and client
requirements to develop practical and successful project
approaches.
* Coordinate design, estimating, materials, scheduling, labor,
subcontractors, and field execution.
* Oversee projects to ensure they are completed on time, within
budget, and according to established quality standards.
* Monitor project scope, costs, schedules, and profitability
throughout the project lifecycle.
* Coordinate closely with field crews, designers, vendors,
subcontractors, and clients.
* Identify potential project challenges and develop solutions
before they impact schedule, quality, or profitability.
* Conduct project reviews and ensure completed work meets client
expectations and agreed-upon specifications.
* Support estimating and proposal development for new projects
and opportunities.
Client & Account Management

* Develop and maintain strong, long-term relationships with
residential and commercial clients.
* Serve as a primary point of contact for assigned accounts and
projects.
* Understand client needs, expectations, service requirements,
and business objectives.
* Communicate project updates, schedules, recommendations, and
potential issues clearly and proactively.
* Address client concerns and service issues promptly and
professionally.
* Maintain strong client retention through consistent
communication, service quality, and relationship management.
* Identify opportunities to expand existing accounts through
enhancements, additional services, landscape improvements, and
other applicable offerings.
Commercial Landscape Account Management

* Manage a substantial commercial landscape maintenance
portfolio, including accounts totaling approximately $2M–$3M+ in
annual business or revenue.
* Oversee ongoing maintenance relationships and ensure services
are delivered consistently and according to contract
requirements.
* Monitor account performance, service quality, customer
satisfaction, and profitability.
* Review client needs and identify opportunities for
improvements, enhancements, and additional services.
* Maintain regular communication with commercial clients and
proactively address operational or service concerns.
* Partner with field operations to ensure crews have the
appropriate resources, information, and direction to meet client
expectations.
* Support the continued growth and development of the commercial
maintenance portfolio.
Landscape Operations

* Provide operational oversight for assigned projects, accounts,
crews, and service activities.
* Coordinate schedules and resources to ensure work is completed
efficiently and according to client commitments.
* Monitor crew performance, productivity, workmanship, and
adherence to project or service requirements.
* Help establish structure, processes, and accountability within
design-build and maintenance operations.
* Review job performance and identify opportunities to improve
efficiency, quality, and profitability.
* Collaborate with operations leadership to address staffing,
equipment, materials, scheduling, and production needs.
* Ensure work is performed safely and in accordance with
applicable company procedures and industry standards.
Financial & Profitability Management

* Monitor project and account budgets, costs, revenue, and
profitability.
* Review estimates and project financials to ensure appropriate
pricing and margins.
* Track job performance and identify variances that may impact
profitability.
* Make recommendations to improve project and account-level
financial performance.
* Balance client service expectations with operational and
financial objectives.
* Support forecasting and planning for assigned accounts and
projects.
Business Development & Growth

* Identify opportunities to grow existing client relationships
and expand the assigned portfolio.
* Develop recommendations for additional landscape services,
enhancements, maintenance improvements, and design-build
opportunities.
* Participate in client presentations, proposals, estimates, and
business development activities.
* Build relationships with prospective clients and industry
contacts.
* Support strategies designed to increase revenue while
maintaining strong client retention and service quality.
* Help develop new opportunities within the commercial
maintenance and residential design-build markets.
Cross-Functional Collaboration

* Work closely with landscape designers, estimators, production
teams, maintenance crews, and operations leadership.
* Coordinate information between clients, office personnel, field
teams, vendors, and subcontractors.
* Ensure project and account information is communicated
accurately and in a timely manner.
* Collaborate with leadership to develop operational strategies,
improve processes, and support business growth.
* Serve as a bridge between client expectations and field
execution.
Process Improvement & Operational Structure

* Evaluate existing processes and identify opportunities to
improve the efficiency of design-build and maintenance
operations.
* Establish consistent processes for project coordination,
scheduling, client communication, and job tracking.
* Help bring structure, accountability, and organization to the
design-build division.
* Develop and monitor operational metrics related to project
performance, client satisfaction, productivity, and
profitability.
* Promote continuous improvement across project and account
management activities.
Qualifications

* Strong background in the landscape, horticulture, landscape
construction, or related industry.
* Proven experience in residential landscape construction,
installation, design-build, or a related field.
* Experience taking landscape projects from initial concept and
planning through execution and completion.
* Experience managing commercial landscape maintenance accounts
and client relationships.
* Demonstrated project management experience, including
estimating, scheduling, design coordination, budgeting, and field
execution.
* Experience managing a significant client or business portfolio;
experience overseeing approximately $2M–$3M+ in annual business
is strongly preferred.
* Strong understanding of commercial landscape maintenance, lawn
care, enhancements, seasonal services, and snow operations.
* Proven ability to manage crews, projects, budgets, schedules,
and client expectations.
* Strong understanding of job costing, project profitability, and
operational performance.
* Strong client relationship management and retention skills.
* Excellent communication, organizational, and interpersonal
skills.
* Strong problem-solving and decision-making abilities.
* Ability to manage multiple projects and priorities in a
fast-paced environment.
* Operationally minded with the ability to establish structure,
accountability, and effective processes.
* Ability to work collaboratively with field teams, designers,
estimators, leadership, clients, vendors, and subcontractors.
* Strong attention to detail and commitment to delivering
high-quality work.
Preferred Qualifications

* Degree or formal education in Landscape Architecture,
Horticulture, Construction Management, Business, or a related
field.
* Experience with both residential design-build and commercial
landscape maintenance.
* Experience managing multi-million-dollar landscape portfolios.
* Experience with estimating, job costing, CRM, project
management, or landscape management software.
* Experience developing new business within existing commercial
accounts.
* Experience leading or mentoring field and operations teams.
* Strong network within the landscape, horticulture, property
management, or related industries.

Account manager OR Design Build Lead

About the role

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