Frederick Fox

Account Service Management AdvisorPosition OverviewWe are seeking a detail-oriented and service-focused Account Service Management Advisor to support the accurate and efficient execution of operational processes for client accounts. This role is responsible for managing account-related workflows from initiation through completion, ensuring all activities are processed accurately, efficiently, and in accordance with applicable custodial, organizational, and regulatory requirements.The Account Service Management Advisor serves as an operational partner to relationship managers and advisor teams, supporting a shared book of business while maintaining ownership of day-to-day account servicing and processing activities. The ideal candidate is highly organized, proactive, and comfortable managing multiple priorities in a fast-paced financial services environment.Key ResponsibilitiesAccount Management &amp; Processing<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Execute client account opening processes across custodial platforms and internal systems with a high degree of accuracy and efficiency.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Process account maintenance requests, including account updates, transfers, and changes across client households.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Process money movement requests, including contributions, distributions, transfers, and other account transactions.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Review account documentation and information for completeness and accuracy.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Maintain accurate records of account activity and processing status.</li>
</ul>Documentation &amp; NIGO Management<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Review submitted account documentation to identify missing, incomplete, or inaccurate information.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Identify and resolve Not-In-Good-Order (NIGO) items in a timely manner.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Coordinate with advisor teams, internal departments, and other relevant parties to obtain required information or documentation.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Maintain accountability for complete, accurate, and compliant account submissions.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Track outstanding items through resolution and ensure appropriate follow-up.</li>
</ul>Custodian &amp; Internal Coordination<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Serve as an operational point of contact with custodians and financial service providers regarding account processing and issue resolution.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Coordinate with internal teams to ensure account requests move efficiently through the appropriate workflows.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Communicate processing requirements, status updates, and outstanding issues clearly and professionally.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Help resolve operational issues and minimize processing delays.</li>
</ul>Process Excellence &amp; Operational Support<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Execute account servicing responsibilities with speed, accuracy, consistency, and attention to detail.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Follow established operational procedures, controls, and documentation requirements.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Identify process inefficiencies and recommend improvements that increase accuracy, efficiency, scalability, and turnaround times.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Contribute to the development and refinement of standardized processes and best practices.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Maintain thorough documentation of account activities and operational procedures.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Support additional operational and account servicing responsibilities as assigned.</li>
</ul>Required Qualifications<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience in wealth management, asset management, financial services, or a related environment.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Understanding of investment concepts, financial accounts, and account servicing processes.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience working with custodial or financial technology platforms.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Strong attention to detail and a high level of accuracy.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Ability to manage multiple priorities and maintain consistent productivity in a fast-paced environment.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Strong organizational, analytical, and problem-solving skills.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Excellent written and verbal communication skills.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Ability to work effectively with advisors, clients, custodians, and internal teams.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Ability to remain composed and effective when handling time-sensitive or unpredictable situations.</li>
</ul>Preferred Qualifications<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience working with major custodial platforms such as Schwab or Fidelity.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Familiarity with wealth management technology and platforms such as Orion or similar systems.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience processing account openings, transfers, maintenance requests, and money movement.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience identifying and resolving NIGO documentation issues.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience supporting relationship managers or financial advisors.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Familiarity with regulatory and operational requirements within the wealth management industry.</li>
</ul>

Account Service Management Advisor

Position Overview

We are seeking a detail-oriented and service-focused Account
Service Management Advisor to support the accurate and efficient
execution of operational processes for client accounts. This role
is responsible for managing account-related workflows from
initiation through completion, ensuring all activities are
processed accurately, efficiently, and in accordance with
applicable custodial, organizational, and regulatory
requirements.

The Account Service Management Advisor serves as an operational
partner to relationship managers and advisor teams, supporting a
shared book of business while maintaining ownership of day-to-day
account servicing and processing activities. The ideal candidate
is highly organized, proactive, and comfortable managing multiple
priorities in a fast-paced financial services environment.

Key Responsibilities

Account Management & Processing

* Execute client account opening processes across custodial
platforms and internal systems with a high degree of accuracy and
efficiency.
* Process account maintenance requests, including account
updates, transfers, and changes across client households.
* Process money movement requests, including contributions,
distributions, transfers, and other account transactions.
* Review account documentation and information for completeness
and accuracy.
* Maintain accurate records of account activity and processing
status.
Documentation & NIGO Management

* Review submitted account documentation to identify missing,
incomplete, or inaccurate information.
* Identify and resolve Not-In-Good-Order (NIGO) items in a timely
manner.
* Coordinate with advisor teams, internal departments, and other
relevant parties to obtain required information or documentation.
* Maintain accountability for complete, accurate, and compliant
account submissions.
* Track outstanding items through resolution and ensure
appropriate follow-up.
Custodian & Internal Coordination

* Serve as an operational point of contact with custodians and
financial service providers regarding account processing and
issue resolution.
* Coordinate with internal teams to ensure account requests move
efficiently through the appropriate workflows.
* Communicate processing requirements, status updates, and
outstanding issues clearly and professionally.
* Help resolve operational issues and minimize processing delays.
Process Excellence & Operational Support

* Execute account servicing responsibilities with speed,
accuracy, consistency, and attention to detail.
* Follow established operational procedures, controls, and
documentation requirements.
* Identify process inefficiencies and recommend improvements that
increase accuracy, efficiency, scalability, and turnaround times.
* Contribute to the development and refinement of standardized
processes and best practices.
* Maintain thorough documentation of account activities and
operational procedures.
* Support additional operational and account servicing
responsibilities as assigned.
Required Qualifications

* Experience in wealth management, asset management, financial
services, or a related environment.
* Understanding of investment concepts, financial accounts, and
account servicing processes.
* Experience working with custodial or financial technology
platforms.
* Strong attention to detail and a high level of accuracy.
* Ability to manage multiple priorities and maintain consistent
productivity in a fast-paced environment.
* Strong organizational, analytical, and problem-solving skills.
* Excellent written and verbal communication skills.
* Ability to work effectively with advisors, clients, custodians,
and internal teams.
* Ability to remain composed and effective when handling
time-sensitive or unpredictable situations.
Preferred Qualifications

* Experience working with major custodial platforms such as
Schwab or Fidelity.
* Familiarity with wealth management technology and platforms
such as Orion or similar systems.
* Experience processing account openings, transfers, maintenance
requests, and money movement.
* Experience identifying and resolving NIGO documentation issues.
* Experience supporting relationship managers or financial
advisors.
* Familiarity with regulatory and operational requirements within
the wealth management industry.

Account Services Management Advisor

About the role

Not the right role?