Frederick Fox

Sales ManagerPosition OverviewWe are seeking an experienced Sales Manager to lead, coach, and develop a team of sales professionals within a residential home services environment. This position will serve as a key point of contact for improving sales performance, implementing sales initiatives, and driving revenue growth.The ideal candidate has a strong background in HVAC or home service sales leadership, understands residential sales cycles and customer behavior, and is comfortable managing performance through key sales metrics. This is a hands-on leadership role requiring strong coaching skills, urgency, accountability, and a results-oriented approach.Key ResponsibilitiesSales Leadership &amp; Team Development<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Lead, coach, manage, and develop Comfort Advisors, Sales Technicians, Sewer Sales professionals, and other sales-related team members.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Provide ongoing coaching, feedback, and performance guidance to improve individual and team results.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Establish clear performance expectations and hold team members accountable for achieving sales objectives.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Lead by example through a hands-on management approach and consistent presence with the sales team.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Identify performance gaps and develop strategies to address them.</li>
</ul>Sales Performance &amp; KPI Management<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Monitor key sales performance metrics, including close rate, average ticket, margin, revenue, and other applicable KPIs.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Analyze performance data to identify trends, opportunities, and areas requiring improvement.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Implement strategies to improve sales conversion, profitability, and overall team performance.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Maintain a strong focus on achieving sales goals and maximizing every qualified sales opportunity.</li>
</ul>Call-by-Call Management<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Implement and manage a Call-by-Call management process to ensure leads are addressed and worked in real time.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Monitor sales activity and lead follow-up throughout the day.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Provide immediate coaching and direction when opportunities arise.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Ensure sales professionals are consistently engaged with available opportunities.</li>
</ul>Cross-Functional Collaboration<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Partner with installation, service, marketing, and other operational teams to support seamless execution from lead generation through job completion.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Communicate sales priorities and performance trends to relevant stakeholders.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Help identify and resolve issues that may impact the customer experience or sales process.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Support alignment between sales and operations to ensure a smooth customer journey.</li>
</ul>Sales Training &amp; Technology<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Utilize AI-powered tools, including RillaVoice or similar platforms, to support real-time sales training, coaching, and performance improvement.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Use available technology and performance data to identify coaching opportunities.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Develop and reinforce sales techniques, processes, and best practices.</li>
</ul>Required Qualifications<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">3+ years of experience in HVAC, home services, or a related residential sales environment.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">3+ years of sales leadership or management experience.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Proven track record of improving team performance and driving revenue growth.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Strong coaching, leadership, and communication skills.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Deep understanding of residential sales cycles and customer behavior.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience managing sales teams in a KPI-driven environment.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Ability to analyze sales metrics and translate performance data into actionable improvements.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Strong sense of urgency, accountability, and follow-through.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Ability to work effectively in a fast-paced, results-oriented environment.</li>
</ul>Preferred Qualifications<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience leading Comfort Advisors, Sales Technicians, Sewer Sales professionals, or similar home service sales teams.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience using AI-powered sales coaching and training tools such as RillaVoice.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience implementing real-time lead management or Call-by-Call management processes.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Strong understanding of residential HVAC and home service sales.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience collaborating closely with installation, service, and marketing teams.</li>
</ul>

Sales Manager

Position Overview

We are seeking an experienced Sales Manager to lead, coach, and
develop a team of sales professionals within a residential home
services environment. This position will serve as a key point of
contact for improving sales performance, implementing sales
initiatives, and driving revenue growth.

The ideal candidate has a strong background in HVAC or home
service sales leadership, understands residential sales cycles
and customer behavior, and is comfortable managing performance
through key sales metrics. This is a hands-on leadership role
requiring strong coaching skills, urgency, accountability, and a
results-oriented approach.

Key Responsibilities

Sales Leadership & Team Development

* Lead, coach, manage, and develop Comfort Advisors, Sales
Technicians, Sewer Sales professionals, and other sales-related
team members.
* Provide ongoing coaching, feedback, and performance guidance to
improve individual and team results.
* Establish clear performance expectations and hold team members
accountable for achieving sales objectives.
* Lead by example through a hands-on management approach and
consistent presence with the sales team.
* Identify performance gaps and develop strategies to address
them.
Sales Performance & KPI Management

* Monitor key sales performance metrics, including close rate,
average ticket, margin, revenue, and other applicable KPIs.
* Analyze performance data to identify trends, opportunities, and
areas requiring improvement.
* Implement strategies to improve sales conversion,
profitability, and overall team performance.
* Maintain a strong focus on achieving sales goals and maximizing
every qualified sales opportunity.
Call-by-Call Management

* Implement and manage a Call-by-Call management process to
ensure leads are addressed and worked in real time.
* Monitor sales activity and lead follow-up throughout the day.
* Provide immediate coaching and direction when opportunities
arise.
* Ensure sales professionals are consistently engaged with
available opportunities.
Cross-Functional Collaboration

* Partner with installation, service, marketing, and other
operational teams to support seamless execution from lead
generation through job completion.
* Communicate sales priorities and performance trends to relevant
stakeholders.
* Help identify and resolve issues that may impact the customer
experience or sales process.
* Support alignment between sales and operations to ensure a
smooth customer journey.
Sales Training & Technology

* Utilize AI-powered tools, including RillaVoice or similar
platforms, to support real-time sales training, coaching, and
performance improvement.
* Use available technology and performance data to identify
coaching opportunities.
* Develop and reinforce sales techniques, processes, and best
practices.
Required Qualifications

* 3+ years of experience in HVAC, home services, or a related
residential sales environment.
* 3+ years of sales leadership or management experience.
* Proven track record of improving team performance and driving
revenue growth.
* Strong coaching, leadership, and communication skills.
* Deep understanding of residential sales cycles and customer
behavior.
* Experience managing sales teams in a KPI-driven environment.
* Ability to analyze sales metrics and translate performance data
into actionable improvements.
* Strong sense of urgency, accountability, and follow-through.
* Ability to work effectively in a fast-paced, results-oriented
environment.
Preferred Qualifications

* Experience leading Comfort Advisors, Sales Technicians, Sewer
Sales professionals, or similar home service sales teams.
* Experience using AI-powered sales coaching and training tools
such as RillaVoice.
* Experience implementing real-time lead management or
Call-by-Call management processes.
* Strong understanding of residential HVAC and home service
sales.
* Experience collaborating closely with installation, service,
and marketing teams.

Sales Manager

About the role

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