Frederick Fox

Charlotte Rescue Mission

Applied

Sourced

Qualifying

Handoff - Internal Submit

Submitted to Client

Sendout 1

Sendout 2+

Reject

Placed

Donor Relations SpecialistPosition SummaryWe are seeking a detail-oriented and service-driven Donor Relations Specialist to support donor engagement, gift processing, and stewardship activities. This role is responsible for accurately processing charitable contributions, maintaining donor records, providing exceptional donor service, and supporting fundraising operations through timely gift acknowledgments, database management, and administrative coordination.The ideal candidate is highly organized, customer-focused, and committed to maintaining accurate donor information while fostering positive relationships with donors and internal fundraising teams.Key ResponsibilitiesGift Processing &amp; Donor Records<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Process daily charitable contributions accurately and in a timely manner.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Record and reconcile donations received through multiple giving channels, including checks, online donations, credit cards, donor-advised funds, stock gifts, matching gifts, pledges, event sponsorships, in-kind donations, and fundraising campaigns.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Prepare and maintain daily gift batches and supporting documentation.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Process mailed donations and credit card contributions.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Import and verify donor information within the donor management system.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Maintain accurate donor records, including names, contact information, addresses, communication preferences, and gift history.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Ensure compliance with established data entry standards and gift processing procedures.</li>
</ul>Donor Stewardship &amp; Customer Service<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Serve as a primary point of contact for donor inquiries via phone and email.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Provide timely, professional, and courteous assistance to donors regarding gifts, receipts, recurring donations, and account updates.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Prepare and coordinate tribute acknowledgments, including honorarium and memorial notifications.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Assist with recurring giving programs by maintaining donor payment information and resolving declined or expired payment methods.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Coordinate with fundraising staff regarding significant donor activity and other stewardship opportunities.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Support donor recognition efforts through thank-you communications and outreach initiatives.</li>
</ul>Database Management &amp; Reporting<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Maintain the integrity and accuracy of donor database records.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Collaborate with database administrators and fundraising staff to ensure consistent data quality.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Assist with generating donor receipts, annual giving statements, and acknowledgment letters.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Monitor donor activity and assist with reporting, donor segmentation, and fundraising analytics.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Maintain organized electronic and physical documentation related to donor records and gift processing.</li>
</ul>Administrative &amp; Team Support<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Assist with fundraising projects, campaigns, donor events, and special initiatives.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Document and maintain standard operating procedures for donor processing activities.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Support internal audits by providing gift documentation and supporting records.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Collaborate with finance and development teams to reconcile donation activity and ensure accurate financial reporting.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Perform additional administrative and donor relations duties as assigned.</li>
</ul>QualificationsRequired<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Associate's degree with relevant professional experience, or bachelor's degree in business, nonprofit management, communications, finance, or a related field.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Minimum of 2 years of experience in donor relations, fundraising operations, customer service, accounting support, or administrative services.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience working with donor management, CRM, or fundraising database systems.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Proficiency with Microsoft Office, including Excel, Word, and Outlook.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Strong data entry accuracy and attention to detail.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Excellent organizational and time management skills.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Strong written and verbal communication skills.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Ability to maintain confidentiality while handling sensitive donor and financial information.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Ability to manage multiple priorities in a fast-paced environment with frequent interruptions.</li>
</ul>Preferred<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience in nonprofit, charitable, educational, healthcare, or mission-driven organizations.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Familiarity with recurring giving programs and donor stewardship best practices.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience reconciling donations, deposits, or financial transactions.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Knowledge of fundraising operations and donor lifecycle management.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience supporting fundraising events or development initiatives.</li>
</ul>

Donor Relations Specialist

Position Summary

We are seeking a detail-oriented and service-driven Donor
Relations Specialist to support donor engagement, gift
processing, and stewardship activities. This role is responsible
for accurately processing charitable contributions, maintaining
donor records, providing exceptional donor service, and
supporting fundraising operations through timely gift
acknowledgments, database management, and administrative
coordination.

The ideal candidate is highly organized, customer-focused, and
committed to maintaining accurate donor information while
fostering positive relationships with donors and internal
fundraising teams.

Key Responsibilities

Gift Processing & Donor Records

* Process daily charitable contributions accurately and in a
timely manner.
* Record and reconcile donations received through multiple giving
channels, including checks, online donations, credit cards,
donor-advised funds, stock gifts, matching gifts, pledges, event
sponsorships, in-kind donations, and fundraising campaigns.
* Prepare and maintain daily gift batches and supporting
documentation.
* Process mailed donations and credit card contributions.
* Import and verify donor information within the donor management
system.
* Maintain accurate donor records, including names, contact
information, addresses, communication preferences, and gift
history.
* Ensure compliance with established data entry standards and
gift processing procedures.
Donor Stewardship & Customer Service

* Serve as a primary point of contact for donor inquiries via
phone and email.
* Provide timely, professional, and courteous assistance to
donors regarding gifts, receipts, recurring donations, and
account updates.
* Prepare and coordinate tribute acknowledgments, including
honorarium and memorial notifications.
* Assist with recurring giving programs by maintaining donor
payment information and resolving declined or expired payment
methods.
* Coordinate with fundraising staff regarding significant donor
activity and other stewardship opportunities.
* Support donor recognition efforts through thank-you
communications and outreach initiatives.
Database Management & Reporting

* Maintain the integrity and accuracy of donor database records.
* Collaborate with database administrators and fundraising staff
to ensure consistent data quality.
* Assist with generating donor receipts, annual giving
statements, and acknowledgment letters.
* Monitor donor activity and assist with reporting, donor
segmentation, and fundraising analytics.
* Maintain organized electronic and physical documentation
related to donor records and gift processing.
Administrative & Team Support

* Assist with fundraising projects, campaigns, donor events, and
special initiatives.
* Document and maintain standard operating procedures for donor
processing activities.
* Support internal audits by providing gift documentation and
supporting records.
* Collaborate with finance and development teams to reconcile
donation activity and ensure accurate financial reporting.
* Perform additional administrative and donor relations duties as
assigned.
Qualifications

Required

* Associate's degree with relevant professional experience, or
bachelor's degree in business, nonprofit management,
communications, finance, or a related field.
* Minimum of 2 years of experience in donor relations,
fundraising operations, customer service, accounting support, or
administrative services.
* Experience working with donor management, CRM, or fundraising
database systems.
* Proficiency with Microsoft Office, including Excel, Word, and
Outlook.
* Strong data entry accuracy and attention to detail.
* Excellent organizational and time management skills.
* Strong written and verbal communication skills.
* Ability to maintain confidentiality while handling sensitive
donor and financial information.
* Ability to manage multiple priorities in a fast-paced
environment with frequent interruptions.
Preferred

* Experience in nonprofit, charitable, educational, healthcare,
or mission-driven organizations.
* Familiarity with recurring giving programs and donor
stewardship best practices.
* Experience reconciling donations, deposits, or financial
transactions.
* Knowledge of fundraising operations and donor lifecycle
management.
* Experience supporting fundraising events or development
initiatives.

Donor Relations Specialist

Apply for this Position

Job Description