Frederick Fox

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As a Business Development Manager, you will have the primary responsibility to act as a subject matter expert for Firm's Contact Center offerings, working in conjunction with the local sales organization. Your core responsibility is to expand our market presence by building sales strategies and initiatives to build sales pipeline for our contact center solutions and services. Responsibilities Include Key Responsibilities: <ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Service new and existing accounts by finding and cultivating client opportunities for net new and expansion offerings to grow our contact center business:</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Contact Center Software and Licensing Agreements</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Contact Center Services</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Contact Center Managed Services</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Establishes account presence by planning and organizing daily work schedule to proactively call on existing or potential clients independently or with Account Managers.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Establishing rapport and trust with key client decision makers.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Educate our Account Teams on Firm's leading capabilities within the contact center market.</li>
</ul>Sales Execution <ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Executes sales strategy by identifying customer needs and selling the appropriate services.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Increases sales and market share and develops business through multiple marketing and sales techniques including but not limited to cold calling, conducting in person meetings, and partnering with vendors or manufactures.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Maintains a targeted understanding of customers’ business showing the ability to establish customer needs, buying cycles, and creating strong relationships to effectively drive sales and repeat business.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Ability to create a strategic plan with the customer’s executive staff to add value to the customer business and develop a sales plan to meet the customer’s and company strategic need.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Meets or exceeds quarterly sales goals as defined by management.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;"> </li>
</ul>Account Management <ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Manages individual sales objectives to include sales orders and billing activities to support accounting cycles.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Manages on-going customer account maintenance to include, updating account information in company systems and resolving customer satisfaction issues.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Prepares customer quotes and works with inside support team to ensure quotes are order requests are processed accurately.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Works with engineering team to accurately design solutions and scope projects.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Maintains relationships with all levels of customer contacts, but has a focus to maintain executive level (Director and above) relationships.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;"> </li>
</ul>Strategic Planning &amp; Presentation <ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Adhere to sales process including but not limited to pipeline development and accurate forecasting via internal tools.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Attends weekly Sales Commit calls and achieves weekly commitments.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Submits presales service requests and attends presales conference calls.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Performs extensive proposal writing and prepares sales information for customers.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Attends trade shows, marketing events, and performs continuous marketing efforts to new and existing customers.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Participates in weekly sales calls with the sales team and management to communicate weekly sales and profit objectives.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Participates in ongoing sales training to ensure satisfactory performance, improve sales skills, stay abreast on emerging technologies, and maintains partner sales certifications.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Promotes company culture and ethics and establishes name recognition.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Works in a team environment to enhance all aspects of the sales strategy.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Mentors and leads new hires in the market.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Participates in company efforts to improve the quality of sales organization.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Ability to understand, solution and sell clients’ voice, telecom, managed services, and cloud needs. - Experience with telecom carriers, Cisco, Avaya, Amazon, Microsoft with telecom, managed services, and cloud-related solutions.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience establishing relationships with national carriers and developing strategic solutions for existing and new customers</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Knowledge of sales and marketing techniques and principles.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Knowledge of administration and management principles, specifically in planning and resource allocation.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Strong customer service skills and service orientation focus.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;"> </li>
</ul>Required Skills And Professional Experience <ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Bachelor's Degree or equivalent experience and / or military experience</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Overall 3-5+ years of demonstrated sales success</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Minimum of, ex. 3+, years of experience of positioning and selling contact center solutions</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Must be a US Citizen</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;"> </li>
</ul>Preferred Skills And Professional Experience <ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Effective active learning and listening skills.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Critical thinking, judgment, and decision-making skills.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Strong monitoring and time management skills.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Excellent interpersonal and persuasion skills.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Excellent public speaking and presentation skills.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Ability to solve problems using deductive and inductive reasoning.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Excellent oral and written communication and expression skills.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Ability to sensitize and forecast problem areas.</li>
<li style="line-height:1.5;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Ability to work closely and effectively with members across departments and at all levels of the organization.</li>
</ul>

As a Business Development Manager, you will have the primary
responsibility to act as a subject matter expert for Firm's
Contact Center offerings, working in conjunction with the local
sales organization. Your core responsibility is to expand our
market presence by building sales strategies and initiatives to
build sales pipeline for our contact center solutions and
services.

Responsibilities Include

Key Responsibilities:

* Service new and existing accounts by finding and cultivating
client opportunities for net new and expansion offerings to grow
our contact center business:
* Contact Center Software and Licensing Agreements
* Contact Center Services
* Contact Center Managed Services
* Establishes account presence by planning and organizing daily
work schedule to proactively call on existing or potential
clients independently or with Account Managers.
* Establishing rapport and trust with key client decision makers.
* Educate our Account Teams on Firm's leading capabilities within
the contact center market.
Sales Execution

* Executes sales strategy by identifying customer needs and
selling the appropriate services.
* Increases sales and market share and develops business through
multiple marketing and sales techniques including but not limited
to cold calling, conducting in person meetings, and partnering
with vendors or manufactures.
* Maintains a targeted understanding of customers’ business
showing the ability to establish customer needs, buying cycles,
and creating strong relationships to effectively drive sales and
repeat business.
* Ability to create a strategic plan with the customer’s
executive staff to add value to the customer business and develop
a sales plan to meet the customer’s and company strategic need.
* Meets or exceeds quarterly sales goals as defined by
management.
*

Account Management

* Manages individual sales objectives to include sales orders and
billing activities to support accounting cycles.
* Manages on-going customer account maintenance to include,
updating account information in company systems and resolving
customer satisfaction issues.
* Prepares customer quotes and works with inside support team to
ensure quotes are order requests are processed accurately.
* Works with engineering team to accurately design solutions and
scope projects.
* Maintains relationships with all levels of customer contacts,
but has a focus to maintain executive level (Director and above)
relationships.
*

Strategic Planning & Presentation

* Adhere to sales process including but not limited to pipeline
development and accurate forecasting via internal tools.
* Attends weekly Sales Commit calls and achieves weekly
commitments.
* Submits presales service requests and attends presales
conference calls.
* Performs extensive proposal writing and prepares sales
information for customers.
* Attends trade shows, marketing events, and performs continuous
marketing efforts to new and existing customers.
* Participates in weekly sales calls with the sales team and
management to communicate weekly sales and profit objectives.
* Participates in ongoing sales training to ensure satisfactory
performance, improve sales skills, stay abreast on emerging
technologies, and maintains partner sales certifications.
* Promotes company culture and ethics and establishes name
recognition.
* Works in a team environment to enhance all aspects of the sales
strategy.
* Mentors and leads new hires in the market.
* Participates in company efforts to improve the quality of sales
organization.
* Ability to understand, solution and sell clients’ voice,
telecom, managed services, and cloud needs. - Experience with
telecom carriers, Cisco, Avaya, Amazon, Microsoft with telecom,
managed services, and cloud-related solutions.
* Experience establishing relationships with national carriers
and developing strategic solutions for existing and new customers
* Knowledge of sales and marketing techniques and principles.
* Knowledge of administration and management principles,
specifically in planning and resource allocation.
* Strong customer service skills and service orientation focus.
*

Required Skills And Professional Experience

* Bachelor's Degree or equivalent experience and / or military
experience
* Overall 3-5+ years of demonstrated sales success
* Minimum of, ex. 3+, years of experience of positioning and
selling contact center solutions
* Must be a US Citizen
*

Preferred Skills And Professional Experience

* Effective active learning and listening skills.
* Critical thinking, judgment, and decision-making skills.
* Strong monitoring and time management skills.
* Excellent interpersonal and persuasion skills.
* Excellent public speaking and presentation skills.
* Ability to solve problems using deductive and inductive
reasoning.
* Excellent oral and written communication and expression skills.
* Ability to sensitize and forecast problem areas.
* Ability to work closely and effectively with members across
departments and at all levels of the organization.

Senior Business Development Manager - Contact Center (CA or CO)

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