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Collections ManagerPosition OverviewWe are seeking an experienced Collections Manager to lead accounts receivable and collections operations in a high-volume professional services environment. This role is responsible for overseeing the collections process, managing a team of collections professionals, optimizing billing and receivables workflows, and maintaining strong client relationships while ensuring timely cash collections.The ideal candidate will have extensive experience managing large accounts receivable portfolios, implementing process improvements, and leveraging billing automation technologies to enhance efficiency and scalability. This position requires a polished and professional leader who can effectively partner with internal stakeholders and clients while maintaining a customer-focused approach to collections.Key Responsibilities<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Lead and manage the day-to-day collections and accounts receivable functions in a high-volume environment.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Supervise, mentor, and develop a team of collections professionals, providing guidance, performance management, and support.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Monitor and manage a substantial accounts receivable portfolio, ensuring timely collection of outstanding balances while maintaining positive client relationships.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Partner closely with sales, operations, and finance teams to proactively address collection issues and support customer retention efforts.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Develop and implement strategies to improve collections performance, cash flow, and overall accounts receivable management.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Evaluate and optimize billing and collections processes through automation, technology enhancements, and workflow improvements.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Identify opportunities to leverage artificial intelligence (AI) and automation tools to streamline invoicing, collections, reporting, and customer communications.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Analyze aging reports, collection metrics, and performance trends to identify risks and recommend corrective actions.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Establish and maintain collection policies, procedures, and internal controls to ensure consistency and compliance.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Prepare and present accounts receivable and collections performance reports to leadership.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Resolve complex customer billing and collection issues with professionalism and sound judgment.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Support special projects and continuous improvement initiatives related to billing, receivables, and cash management.</li>
</ul>QualificationsRequired<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">10+ years of experience in collections, accounts receivable, or credit and collections management.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience managing collections in a high-volume environment with significant open accounts receivable balances.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Proven supervisory experience with responsibility for leading and developing team members.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience with billing automation initiatives and process improvement projects.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Strong understanding of accounts receivable management, collections strategies, and cash flow optimization.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience working within a professional services environment.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Strong analytical, organizational, and problem-solving skills.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Excellent communication and relationship management abilities.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Professional presence with the ability to work effectively with clients, executives, and cross-functional teams.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Based in California or experience supporting California-based operations.</li>
</ul>Preferred<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Bachelor's degree in Accounting, Finance, Business Administration, or a related field.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience within a legal or law firm environment.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience implementing AI-driven automation tools for billing, collections, or accounts receivable processes.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Advanced knowledge of accounting and billing systems, including QuickBooks or similar ERP platforms.</li>
</ul>

Collections Manager

Position Overview

We are seeking an experienced Collections Manager to lead
accounts receivable and collections operations in a high-volume
professional services environment. This role is responsible for
overseeing the collections process, managing a team of
collections professionals, optimizing billing and receivables
workflows, and maintaining strong client relationships while
ensuring timely cash collections.

The ideal candidate will have extensive experience managing large
accounts receivable portfolios, implementing process
improvements, and leveraging billing automation technologies to
enhance efficiency and scalability. This position requires a
polished and professional leader who can effectively partner with
internal stakeholders and clients while maintaining a
customer-focused approach to collections.

Key Responsibilities

* Lead and manage the day-to-day collections and accounts
receivable functions in a high-volume environment.
* Supervise, mentor, and develop a team of collections
professionals, providing guidance, performance management, and
support.
* Monitor and manage a substantial accounts receivable portfolio,
ensuring timely collection of outstanding balances while
maintaining positive client relationships.
* Partner closely with sales, operations, and finance teams to
proactively address collection issues and support customer
retention efforts.
* Develop and implement strategies to improve collections
performance, cash flow, and overall accounts receivable
management.
* Evaluate and optimize billing and collections processes through
automation, technology enhancements, and workflow improvements.
* Identify opportunities to leverage artificial intelligence (AI)
and automation tools to streamline invoicing, collections,
reporting, and customer communications.
* Analyze aging reports, collection metrics, and performance
trends to identify risks and recommend corrective actions.
* Establish and maintain collection policies, procedures, and
internal controls to ensure consistency and compliance.
* Prepare and present accounts receivable and collections
performance reports to leadership.
* Resolve complex customer billing and collection issues with
professionalism and sound judgment.
* Support special projects and continuous improvement initiatives
related to billing, receivables, and cash management.
Qualifications

Required

* 10+ years of experience in collections, accounts receivable, or
credit and collections management.
* Experience managing collections in a high-volume environment
with significant open accounts receivable balances.
* Proven supervisory experience with responsibility for leading
and developing team members.
* Experience with billing automation initiatives and process
improvement projects.
* Strong understanding of accounts receivable management,
collections strategies, and cash flow optimization.
* Experience working within a professional services environment.
* Strong analytical, organizational, and problem-solving skills.
* Excellent communication and relationship management abilities.
* Professional presence with the ability to work effectively with
clients, executives, and cross-functional teams.
* Based in California or experience supporting California-based
operations.
Preferred

* Bachelor's degree in Accounting, Finance, Business
Administration, or a related field.
* Experience within a legal or law firm environment.
* Experience implementing AI-driven automation tools for billing,
collections, or accounts receivable processes.
* Advanced knowledge of accounting and billing systems, including
QuickBooks or similar ERP platforms.

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Sean Driscoll

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Collections Manager

Collections Manager

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