Frederick Fox

yardnique, Inc.

Barrett Hines

Regional Manager

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Job SummaryThe Maintenance Account Manager is a client-facing role responsible for delivering an excellent client experience while leading assigned production crews. This individual manages a portfolio of maintenance accounts in alignment with company customer service standards, quality expectations, and contract requirements. Key Responsibilities<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Build and maintain proactive communication and strong business relationships with clients, property managers, homeowner associations, and other stakeholders to ensure client retention</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Manage maintenance contracts and execute production schedules to meet or exceed contract expectations</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Conduct regular property evaluations and client meetings to assess needs, ensure satisfaction, and resolve issues; attend board meetings as needed</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Identify enhancement opportunities and collaborate with the sales team to support business growth</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Manage budgets, reporting, and billing processes in accordance with company procedures; coordinate with internal teams to resolve issues</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Maintain inventory of materials and equipment for assigned crews; report needs and provide accurate monthly updates</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Follow all operational procedures related to facility opening and closing</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Lead and manage maintenance crews of approximately 3 to 5 employees; allocate labor and resources effectively</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Oversee crew leaders to ensure work is completed efficiently and on schedule</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Ensure accurate time tracking and approval for all team members</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Maintain a safe and secure work environment; report hazards and partner with internal teams on safety initiatives</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Provide ongoing coaching, feedback, training, and performance management, including annual reviews and disciplinary actions when needed</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Partner with HR to support a positive employee experience from onboarding through offboarding</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Collaborate with peers and leadership on projects and initiatives</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Travel regularly between job sites; limited overnight travel may be required for training or meetings</li>
</ul>﻿Qualifications<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Associate or bachelor’s degree in horticulture, construction, customer relationship management, or a related field</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">3 or more years of related experience </li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience managing and coaching employees in landscaping or a related labor-intensive field</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Strong relationship-building skills with clients and stakeholders</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Ability to lift up to 50 pounds</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Basic proficiency with Microsoft Outlook, Excel, and Word</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Demonstrated commitment to workplace safety</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">Experience with Aspire is a plus</li>
</ul>

Job Summary

The Maintenance Account Manager is a client-facing role
responsible for delivering an excellent client experience while
leading assigned production crews. This individual manages a
portfolio of maintenance accounts in alignment with company
customer service standards, quality expectations, and contract
requirements.

Key Responsibilities

* Build and maintain proactive communication and strong business
relationships with clients, property managers, homeowner
associations, and other stakeholders to ensure client retention
* Manage maintenance contracts and execute production schedules
to meet or exceed contract expectations
* Conduct regular property evaluations and client meetings to
assess needs, ensure satisfaction, and resolve issues; attend
board meetings as needed
* Identify enhancement opportunities and collaborate with the
sales team to support business growth
* Manage budgets, reporting, and billing processes in accordance
with company procedures; coordinate with internal teams to
resolve issues
* Maintain inventory of materials and equipment for assigned
crews; report needs and provide accurate monthly updates
* Follow all operational procedures related to facility opening
and closing
* Lead and manage maintenance crews of approximately 3 to 5
employees; allocate labor and resources effectively
* Oversee crew leaders to ensure work is completed efficiently
and on schedule
* Ensure accurate time tracking and approval for all team members
* Maintain a safe and secure work environment; report hazards and
partner with internal teams on safety initiatives
* Provide ongoing coaching, feedback, training, and performance
management, including annual reviews and disciplinary actions
when needed
* Partner with HR to support a positive employee experience from
onboarding through offboarding
* Collaborate with peers and leadership on projects and
initiatives
* Travel regularly between job sites; limited overnight travel
may be required for training or meetings
﻿

Qualifications

* Associate or bachelor’s degree in horticulture, construction,
customer relationship management, or a related field
* 3 or more years of related experience
* Experience managing and coaching employees in landscaping or a
related labor-intensive field
* Strong relationship-building skills with clients and
stakeholders
* Ability to lift up to 50 pounds
* Basic proficiency with Microsoft Outlook, Excel, and Word
* Demonstrated commitment to workplace safety
* Experience with Aspire is a plus

Account Manager - Greater Raleigh, NC

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Job Description