Frederick Fox

ATI Restoration

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Project Director (Residential Restoration)Position SummaryThe Project Director (PD) is a high-impact, revenue-generating leader responsible for the entire lifecycle of residential restoration projects—from the moment a lead comes in to the final collection of the check.In this role, you aren’t just estimating repairs; you are the primary advocate for homeowners during some of their most stressful moments. You will be responsible for securing the job, creating accurate Xactimate scopes, negotiating with insurance adjusters, and ensuring the project is financially successful.Key ResponsibilitiesEstimating &amp; Technical Accuracy<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">
On-Site Scoping: Conduct rapid on-site inspections for water, fire, mold, and storm damage; capture detailed digital sketches and documentation.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">
Xactimate Mastery: Develop precise scopes of work that meet the strict requirements of Third-Party Administrators (TPAs) and insurance carriers.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">
Compliance: Ensure all residential repairs meet local building codes, IICRC standards, and safety protocols.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">
Production Handoff: Partner with Project Managers to transition jobs from "sold" to "built," ensuring they have the budget and schedule needed to succeed.</li>
</ul>Sales &amp; Client Advocacy<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">
Lead Conversion: Act as the "first responder" to incoming leads, converting opportunities into active projects through quick response times and consultative selling.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">
Relationship Management: Build and maintain trust with homeowners, insurance agents, and adjusters to ensure repeat referrals and high customer satisfaction scores.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">
CRM Integrity: Maintain real-time data in Salesforce to track project milestones, lead status, and communication logs.</li>
</ul>Financial Ownership<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">
Profitability: Own the "bottom line" for every project. Manage margins, project costs, and supplements to ensure financial targets are hit.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">
Collections &amp; Billing: Manage the financial closeout, including collecting deductibles, processing progress billings, and ensuring final payments are secured from carriers.</li>
</ul>Education &amp; Experience<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">
Industry Experience: 3–5 years in residential restoration or construction.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">
Functional Experience: 2+ years of experience as an Estimator or PM specifically handling water, fire, or mold mitigation.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">
Software: Proficiency in Xactimate is required. Experience with Salesforce or similar CRM is preferred.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">
Education: High School Diploma required; Degree in Construction Management or Business is a plus.</li>
</ul>Required Certifications<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">
IICRC Certifications: (WRT) Water Restoration Technician is highly preferred.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">
Estimating: Xactimate Level 1 or 2 certification.</li>
</ul>Core Competencies<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">
Empathy &amp; Compassion: Ability to guide homeowners through the emotional process of property loss.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">
Communication: Clear, prompt, and direct communication with both internal teams and external insurance partners.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">
Financial Acumen: A strong understanding of project margins, "the math" behind an estimate, and the billing cycle.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">
Sense of Urgency: Residential restoration never stops; you must be able to prioritize multiple active leads and projects simultaneously.</li>
</ul>Work Environment<ul style="margin:0px;padding-left:40px;">
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">
The "Restoration Grind": This role requires a "whatever it takes" attitude, including responding to emergency calls beyond standard business hours.</li>
<li style="line-height:1.2;font-family:Arial;font-size:14px;color:rgb(0, 0, 0);margin:0px;">
Field-Based: This is not a desk job. You will be in your vehicle and on-site at residential properties daily. Travel within the local territory is required.</li>
</ul>

Project Director (Residential Restoration)

Position Summary

The Project Director (PD) is a high-impact, revenue-generating
leader responsible for the entire lifecycle of residential
restoration projects—from the moment a lead comes in to the final
collection of the check.

In this role, you aren’t just estimating repairs; you are the
primary advocate for homeowners during some of their most
stressful moments. You will be responsible for securing the job,
creating accurate Xactimate scopes, negotiating with insurance
adjusters, and ensuring the project is financially successful.

Key Responsibilities

Estimating & Technical Accuracy

* On-Site Scoping: Conduct rapid on-site inspections for water,
fire, mold, and storm damage; capture detailed digital sketches
and documentation.
* Xactimate Mastery: Develop precise scopes of work that meet the
strict requirements of Third-Party Administrators (TPAs) and
insurance carriers.
* Compliance: Ensure all residential repairs meet local building
codes, IICRC standards, and safety protocols.
* Production Handoff: Partner with Project Managers to transition
jobs from "sold" to "built," ensuring they have the budget and
schedule needed to succeed.
Sales & Client Advocacy

* Lead Conversion: Act as the "first responder" to incoming
leads, converting opportunities into active projects through
quick response times and consultative selling.
* Relationship Management: Build and maintain trust with
homeowners, insurance agents, and adjusters to ensure repeat
referrals and high customer satisfaction scores.
* CRM Integrity: Maintain real-time data in Salesforce to track
project milestones, lead status, and communication logs.
Financial Ownership

* Profitability: Own the "bottom line" for every project. Manage
margins, project costs, and supplements to ensure financial
targets are hit.
* Collections & Billing: Manage the financial closeout, including
collecting deductibles, processing progress billings, and
ensuring final payments are secured from carriers.
Education & Experience

* Industry Experience: 3–5 years in residential restoration or
construction.
* Functional Experience: 2+ years of experience as an Estimator
or PM specifically handling water, fire, or mold mitigation.
* Software: Proficiency in Xactimate is required. Experience with
Salesforce or similar CRM is preferred.
* Education: High School Diploma required; Degree in Construction
Management or Business is a plus.
Required Certifications

* IICRC Certifications: (WRT) Water Restoration Technician is
highly preferred.
* Estimating: Xactimate Level 1 or 2 certification.
Core Competencies

* Empathy & Compassion: Ability to guide homeowners through the
emotional process of property loss.
* Communication: Clear, prompt, and direct communication with
both internal teams and external insurance partners.
* Financial Acumen: A strong understanding of project margins,
"the math" behind an estimate, and the billing cycle.
* Sense of Urgency: Residential restoration never stops; you must
be able to prioritize multiple active leads and projects
simultaneously.
Work Environment

* The "Restoration Grind": This role requires a "whatever it
takes" attitude, including responding to emergency calls beyond
standard business hours.
* Field-Based: This is not a desk job. You will be in your
vehicle and on-site at residential properties daily. Travel
within the local territory is required.

Project Director - Cleveland

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Job Description